fatchai Privacy Policy
At fatchai, protecting your personal data is a core responsibility we take seriously. This Privacy Policy explains what information we collect when you use our online gaming platform in the Philippines, how we use and store that data, who we may share it with, and what rights you have over your own information. Please read this document carefully before registering an account or using any of our services.
Last updated: June 2025
1. Information We Collect
When you create an account and use fatchai's services, we collect several categories of personal information necessary to operate our platform safely and effectively. Account registration data includes your full legal name, date of birth, email address, mobile number, and a government-issued ID or document required for identity verification (KYC) in compliance with Philippine regulations. Financial information is also collected, including your preferred Philippine Peso (PHP) payment method details such as e-wallet identifiers, bank account references, and transaction records — though we never store complete card numbers on our own servers.
In addition to the information you provide directly, fatchai automatically collects technical and usage data when you visit or interact with our platform. This includes your IP address, device type, operating system, browser version, screen resolution, referring URL, pages visited, time spent on each section, and actions taken within the platform such as games played and bets placed. On our mobile application, we may collect device identifiers and, with your explicit permission, approximate location data solely for age and geo-compliance verification purposes. We do not collect precise GPS coordinates beyond what is required for regulatory compliance.
- Account information: name, date of birth, email, mobile number, government-issued ID.
- Payment information: PHP e-wallet references, bank details, transaction history.
- Device & browser data: IP address, device model, OS, browser type, session data.
- Usage data: pages visited, games launched, bet history, session duration.
- Cookies & tracking: session cookies, preference cookies, analytics identifiers.
2. How We Use Your Information
fatchai uses the personal information we collect for a range of purposes that are all directly tied to providing, improving, and securing our online gaming services. The primary purpose is to create and manage your registered account, verify your identity, process deposits and withdrawals in Philippine Peso, and deliver the games and services you request. Accurate identity data also enables us to comply with our licensing obligations under Philippine gaming regulations and to fulfill our Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Beyond core operations, we use your data to personalise your experience on fatchai — for example, surfacing game recommendations based on your play history or displaying relevant promotions based on your activity. We analyse aggregated usage data to improve platform performance, fix bugs, and enhance the overall user experience across both desktop and mobile. From time to time, we may use your email or mobile number to send you important account notifications, security alerts, or service updates. If you have opted in to marketing communications, we may also send you promotional offers; you can withdraw this consent at any time through your account settings.
We also use your information to detect and prevent fraud, investigate suspicious activity, enforce our Terms and Conditions, and respond to legal or regulatory requests from PAGCOR or other competent Philippine authorities. Data used for these compliance and security purposes is retained for as long as required by law or as necessary to protect fatchai's legitimate interests.
3. Cookies & Tracking Technologies
fatchai uses cookies and similar tracking technologies to ensure the proper functioning of our website and mobile platform, as well as to enhance your experience as a registered user. Cookies are small text files stored on your device that allow us to recognise your browser across sessions, maintain your login state, remember your language and display preferences, and keep your session secure. Without essential session cookies, core platform functions such as account login and game loading would not work reliably.
In addition to strictly necessary cookies, we may use analytics cookies that help us understand how users navigate the platform — which pages are most visited, where users drop off during registration, and how long sessions typically last. This data is collected in aggregated form and is used solely to improve the platform's usability and performance. We do not use third-party advertising cookies or cross-site tracking pixels that share your browsing behaviour with external advertising networks. You may manage or disable non-essential cookies through your browser settings at any time; however, disabling essential cookies may impair your ability to log in or use certain features. A cookie preference panel is available within the platform settings for registered users.
4. Data Storage & Security
All personal data collected by fatchai is stored on secured servers with access controls, encryption at rest, and regular security audits. Data is primarily stored within data centre facilities that meet internationally recognised security standards. Sensitive account and financial information is protected using industry-standard Transport Layer Security (TLS) encryption during transmission, meaning your data cannot be read by third parties while in transit between your device and our servers. Passwords are stored in hashed form and are never accessible in plain text to any member of our team.
fatchai maintains a formal information security policy and conducts periodic vulnerability assessments to identify and remediate potential risks. Access to personal data within fatchai is restricted on a strict need-to-know basis: only authorised personnel with a legitimate operational reason may access identifiable user information, and all such access is logged and audited. In the event of a data breach that is likely to result in risk to your rights and freedoms, fatchai will notify affected users and relevant Philippine regulatory authorities as required by law, within the timeframes stipulated by applicable data protection regulations. While we take all reasonable measures to protect your data, no system can be completely immune from risk, and we encourage you to use strong, unique passwords and enable all available account security features.
5. Sharing Data with Third Parties
fatchai does not sell, rent, or trade your personal information to any third party for their independent marketing or commercial use. We treat your data as strictly confidential. However, in order to operate our platform and deliver our services, we work with a limited number of trusted third-party service providers who process data on our behalf. These include payment processors that handle Philippine Peso deposits and withdrawals, identity verification providers that assist with KYC compliance, game content suppliers who provide the software behind our slot games and live casino tables, and cloud infrastructure providers who host our platform. All such third parties are contractually obligated to process your data only as instructed by fatchai and to maintain appropriate security measures.
fatchai may also share your information with regulatory bodies, law enforcement, or government agencies in the Philippines when required to do so by law, court order, or in the context of a legal investigation. If fatchai undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction; we will notify you of any such change and your continued use of the platform following notice will constitute acceptance of the transfer. We will never disclose your personal data to any external party for purposes beyond those described in this Privacy Policy without your prior explicit consent.
6. Your Rights Over Your Data
As a user of fatchai based in the Philippines, you have specific rights over your personal data that we are committed to honouring. You have the right to access the personal information we hold about you at any time by submitting a request through our customer support team. Upon verification of your identity, we will provide you with a copy of your data in a readable format within a reasonable timeframe. You also have the right to request correction of any inaccurate or outdated information held in your account — we encourage you to keep your profile details current through your account settings.
You may request deletion of your personal data where it is no longer necessary for us to hold it, subject to our legal and regulatory retention obligations. For example, transaction records may need to be retained for a minimum period under Philippine AML laws even after account closure. You have the right to object to or restrict certain types of processing, including the use of your data for marketing communications, which you can manage directly in your account preferences without contacting support. If you have provided consent for a specific processing purpose, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To exercise any of these rights, please contact our support team with your account details and a clear description of your request.
- Right to access: request a copy of all data we hold about you.
- Right to correction: update inaccurate or outdated personal information.
- Right to deletion: request erasure of data no longer required for legal or operational purposes.
- Right to restrict processing: limit how your data is used in specific circumstances.
- Right to withdraw consent: opt out of marketing or non-essential data processing at any time.
7. Minor Protection & Policy Updates
fatchai strictly prohibits the registration or use of our platform by any person under the age of 18. We do not knowingly collect personal data from minors. During the registration process, users must confirm their age and agree to our Terms and Conditions, and we may require submission of a government-issued ID to verify this declaration. If we become aware that a minor has registered an account or provided personal data without parental consent, we will immediately close the account and delete all associated personal data as quickly as technically possible. Parents or guardians who believe a minor may have accessed fatchai should contact our support team immediately for assistance.
fatchai reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or updates to our services. When we make material changes, we will notify registered users via the email address associated with their account and display an updated "Last Updated" date at the top of this page. We encourage you to review this policy periodically so you remain informed about how we are protecting your information. Your continued use of fatchai following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any update, you should stop using the platform and may request account closure in accordance with our standard process.
For questions, concerns, or requests related to this Privacy Policy, please reach out to our support team via the contact details available on our FAQ page. You may also review our Terms and Conditions and Responsible Gaming pages for further information about how fatchai manages your account and protects your interests as a player in the Philippines.
Play on a Platform That Respects Your Privacy
fatchai is committed to responsible data handling across our entire online gaming platform in the Philippines. Your information is never sold, always secured, and fully yours to manage. Join our community and experience sports betting, slots, and live casino in a safe, transparent environment.